1. How do I login using a third-party account that has not been transferred to a Wish account?
Please select the third party login option below the Wish login field. If you are playing RC with a Twitter account, please contact our customer service team at hw_service@haowanyou.net for account transfer.
You can check your account info in the game. Yes, press that button floating on your screen. And see if your account followed by @XX (FB=@fb; Google=@gg; Twitter=@tw).
2. Which server do I select if my server has been merged?
Please select the original server your account was on before servers were merged. If the account is not there, please select the main server after the merge (lowest number server). If there are any questions please contact customer service at hw_service@haowanyou.net.
3. How do I login with IOS using a GameCenter account?
Please click on the link below for further step by step instructions.
http://rc.wishgamer.com/en/tutorial/20190706/2211e9595c09af38fe67.html
After binding your GameCenter account to an email, use the email given to log into the event page.
4. Why am I not able to enter my character name after selecting my server? Or why there is a “no character found” notice?
Your character name will automatically show up after selecting the correct server. Please make sure you log into the correct account. Refer to question No.1 for the method to check account info. If it is still not working, please contact our customer service team at hw_service@haowanyou.net.
5. Why didn’t I get points after answering Royal Chaos Quiz correctly?
It might take some time for the system to respond. Please refresh the event page 15min later to check. If it is still not working, please contact our customer service team at hw_service@haowanyou.net.
6. Why didn’t I get points after answering correctly in Yuexiu’s Gallery?
It might take some time for the system to respond. Please refresh the event page and try to knock on the door again. Or, it may be caused if you’ve already answered correctly. Only the first correct answer counts. If you still cannot receive any points, please contact our customer service team at hw_service@haowanyou.net.
7. Why didn't I receive in-game rewards?
Delay may happen when we send out in-game rewards. Please check again 15min later. If you still cannot receive any rewards, please contact our customer service team at hw_service@haowanyou.net.
